Refund policy
Return & Refund Policy – Wellness Masale:
At Wellness Masale, customer satisfaction is our top priority. We take great pride in sourcing and delivering high-quality, authentic products that bring real flavor and wellness to your kitchen. Every item is packed with care to ensure it reaches you in perfect condition. However, in the rare event that you receive a wrong, expired, or damaged item, please know that we’re here to help.
We understand how important trust and reliability are when it comes to food products. That’s why we’ve put simple and customer-friendly policies in place to ensure your experience with us is smooth and worry-free. Your concerns will be addressed promptly and professionally because your peace of mind matters to us just as much as the quality of our masale.
Why Shop With Confidence at Wellness Masale?
● No Questions Asked Return & Refund Policy:
Not happy with the product quality at the time of delivery? Simply hand it back; no hassle, no questions asked.
● Quick Complaint Resolution (24–48 Hours Window):
If you're unavailable at delivery, just let us know within 24 to 48 hours of receiving your order, and we'll take prompt action to resolve your concern.
● Zero Risk for You:
Whether it’s wrong, expired, or damaged item, we’ll issue a full refund or send a replacement as per your choice.
● Easy Communication:
Our customer support team is friendly, responsive, and ready to help via phone, WhatsApp, or email, whichever is convenient for you.
● Hassle-Free Process:
No long forms or complicated procedures. Just reach out, and we’ll handle the rest quickly and smoothly.
● We Value Long-Term Relationships:
We’re not just here for a sale; we’re here to build trust. That’s why we treat every issue with the care and urgency it deserves.
Returns Eligibility:
You may raise a return or replacement request within 48 hours of delivery under the following conditions:
● Wrong product delivered
● Expired product delivered
● Damaged product (physical damage, tampered seal, or broken packaging)
● Missing items from the order
To initiate a return:
Email us at info@wellnessmasale.com with your order ID, contact details, images and unboxing video of the delivered package.
Returns without a valid proof (image and video evidence) may not be accepted.
Non-Returnable Items:
● Opened or used products
● Items without original packaging or seal
● Products reported after the return window (48 hours from delivery)
Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days via the original method of payment.
Self-Ship Option:
In case our reverse pickup service is not available in your area, we may request you to self-ship the product to our warehouse. The shipping cost will be reimbursed upon verification.