Shipping policy

Shipping Policy – Wellness Masale:

We’re committed to delivering fresh, authentic masalas straight to your doorstep; on time, every time, and in perfect condition. From sourcing high-quality ingredients to careful packaging and reliable delivery, every step is handled with care to ensure that you receive spices that are rich in flavour, aroma, and freshness. Your satisfaction is at the heart of everything we do, and we strive to make every order a delightful experience.

Dispatch & Delivery Timeline:

●      Orders are usually dispatched within 1–2 business days Once your order is confirmed, we begin processing it immediately to ensure a quick turnaround. You will receive a confirmation message and tracking details as soon as your order is shipped.

●      Delivery typically takes 3–7 business days, depending on your location and courier availability. We partner with trusted courier services to ensure safe and timely delivery. Delivery times may vary slightly during high-demand periods or in remote areas.

●      No dispatches are made on Sundays or public holidays. Orders placed during these times will be processed on the next working day. We appreciate your patience and understanding during such non-operational days.

Shipping Charges:

We offer shipping across India, with delivery charges calculated based on the weight of your order. Whether you're ordering a single packet or stocking up your spice rack, shipping costs will be transparently displayed at checkout. Our goal is to make your shopping experience smooth, affordable, and hassle-free, right from checkout to your doorstep.

Tracking & Delivery:

Once your order is shipped, tracking details will be shared with you via email and SMS so you can follow your package every step of the way. You’ll be able to view the real-time status of your delivery, including dispatch updates, estimated arrival time, and courier partner details.

We recommend keeping an eye on your messages for timely updates and ensuring someone is available to receive the package at the delivery address. If the delivery partner is unable to reach you, they will attempt a second delivery or contact you for assistance

Packaging:

All orders are packed securely using high-quality, tamper-proof materials to ensure your products remain safe and intact during transit. Our packaging process is designed to protect against spillage, breakage, and external damage.

Please do not accept a package if it appears tampered with, damaged, or open at the time of delivery. If you notice anything suspicious, we recommend refusing the delivery and contacting our customer support team immediately. We'll investigate the issue and arrange a replacement or refund as needed; your safety and satisfaction are our priority.

Delays:

Delivery delays may occasionally occur due to natural calamities, public holidays, festivals, or unforeseen government restrictions such as lockdowns or curfews. While we strive to maintain timely deliveries, these factors are beyond our control and can impact courier services and transportation.

In the event of such delays, we promise to keep you informed proactively through email, SMS, or phone calls, providing updates on your order status and expected delivery timelines. We appreciate your understanding and patience during these times and assure you that we’re doing everything possible to get your order to you as quickly and safely as possible.